Last updated: 20 August 2026
These terms apply when you browse acrobrand.com, request a quotation or place an order with Acro Brand. A project-specific quotation, order confirmation or written agreement may add to or replace parts of these terms.
1. Quotes and orders
Quotes are based on the information available when they are prepared and remain valid for the period shown on the quote. An order becomes binding when the scope, price, payment terms and delivery plan are confirmed in writing by both parties.
2. Artwork, samples and approvals
You are responsible for supplying accurate artwork, brand assets and instructions, and for confirming that you have permission to use them. Digital mockups, colour references and samples are approval tools; normal production tolerances may result in small differences in colour, placement, size or finish. Production begins after the required written approvals.
3. Production and delivery
Lead times are estimates that begin after approvals, required information and any agreed deposit are received. We will communicate material changes promptly. Delivery dates can be affected by customs, carriers, supplier capacity or events outside our reasonable control.
4. Prices and payment
Unless stated otherwise, prices exclude VAT, customs duties, storage, special testing and third-party delivery charges. Invoices must be paid according to the payment schedule on the order confirmation. Late payment may pause production or delivery.
5. Changes and cancellations
Requested changes after approval may affect price and timing. If a project is cancelled, you remain responsible for work completed, committed supplier costs, custom materials and other non-recoverable expenses up to the cancellation date.
6. Shipping, inspection and claims
Please inspect deliveries promptly. Visible shortages, damage or material defects should be reported with photographs and order details within seven days of receipt. We will review valid claims and agree an appropriate remedy, which may include repair, replacement or a proportionate credit.
7. Intellectual property
You retain ownership of the brand materials you provide. Unless otherwise agreed in writing, Acro Brand retains ownership of its processes, working files, templates and pre-existing know-how. Final project-specific deliverables transfer only after all related invoices have been paid.
8. Liability and force majeure
Neither party is liable for indirect or consequential loss. To the extent permitted by law, Acro Brand's total liability relating to an order is limited to the amount paid for that order. Neither party is responsible for delay caused by events beyond reasonable control.
9. Governing law
These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Istanbul have jurisdiction unless a written project agreement states otherwise.
10. Contact
Questions about these terms can be sent to merch@acrobrand.com.